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Refund, Return & Exchange Policy

At Mionaste, we care about your satisfaction. If your order isn’t quite right, we’ll gladly help you with a return, refund, or exchange—no stress.

I. Refund Policy

You have 30 days from the date your T-shirt is delivered to request a refund.

1. Refund Eligibility

To be eligible for a refund:

  • The item must be unused, unwashed, and in original condition.
  • It must be returned in the original packaging with all labels or tags attached.

We do not issue refunds for:

  • Worn, washed, or damaged items.
  • Items with missing parts or not in their original condition.
  • Custom-made or personalized designs (unless defective).

2. How to Request a Refund

  1. Contact us at support@mionaste.com with your order details to get approval.
  2. Once approved, print your order confirmation and the return label we provide.
  3. Pack the T-shirt securely in its original packaging.
  4. Ship the item to our return address:

Mionaste Returns
1490 State Highway 236 Portales, NM 88130
📞 +1 (254) 361-7529

3. Processing Time & Fees

  • Return shipping costs are the customer’s responsibility.
  • Once we receive and inspect the item, your refund will be issued to your original payment method within 7 business days.

4. Haven’t Received Your Refund?

If it’s been more than 7 business days:

  • Check your bank or credit card account.
  • Contact your card provider for processing time details.

Still no refund? Contact us at support@mionaste.com.

II. Return Policy

Returns are accepted within 30 days of delivery for eligible items.

1. Return Conditions

Items must be:

  • Unused, unwashed, and undamaged.
  • In original packaging with tags attached.

We do not accept returns for:

  • Used or worn items.
  • Custom or made-to-order T-shirts (unless they arrived defective).
  • Items missing labels or packaging.

2. How to Return an Item

Once you’ve contacted our support team and received confirmation:

  1. Print your order confirmation and return label.
  2. Repack the T-shirt securely.
  3. Ship to:

Mionaste Returns
1490 State Highway 236 Portales, NM 88130

III. Exchanges

We only offer exchanges for defective or damaged items.
To request an exchange, please email support@mionaste.com with your order details and photos of the issue.

IV. Additional Notes

  • Return shipping fees are not covered by us.
  • Original shipping charges are non-refundable.
  • Cash on Delivery (COD) returns are not accepted.
  • We strongly suggest using a trackable shipping method.

Need assistance?
📧 Email us at support@mionaste.com — we’re here to help!