At Mionaste, we understand that sometimes you may need to make changes after placing an order. We’re happy to assist—please review the following policy carefully.
Order Changes & Cancellations
You may cancel or modify your order within 24 hours of placing it. After this 24-hour window, your order will be sent into production and can no longer be changed or canceled.
How to Submit a Request
To request a cancellation or order modification, please:
- Gather the following information:
- The email address used to place your order
- Your order number (included in your confirmation email)
- Details of your cancellation or the changes you’d like to make
- Send an email to support@mionastee.com
- Use the subject line: Modify/Cancel Order – [Your Order Number]
Refunds for Cancelled Orders
If your request is approved within the allowed timeframe:
- A full refund will be issued.
- Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
We strive to respond to all requests within 2 business days.